Refund & Cancellation Policy

What you are buying

Texttive is a prepaid service. You add funds to a wallet by card, and usage (messages, carrier lookups, phone number rental, and carrier registration fees) is deducted from that wallet at the rates shown on the pricing page and in your account. Every deduction and refund is itemised in your wallet ledger. All prices are in US dollars.

Unused wallet funds

You may request a refund of unused wallet funds within 30 days of the top-up that added them. Refunds go back to the original card, less any card-processing fee we cannot recover, and take 5 to 10 business days to appear. Funds that have been in the wallet longer than 30 days, and promotional credits we added for free, are not refundable but never expire.

Messages

A message that fails before a carrier accepts it is refunded to your wallet automatically. A message a carrier accepts is charged whether or not the handset ultimately receives it, because the carrier charges us at that point; this includes messages reported as "undelivered". If you believe a charge is wrong, contact us within 30 days and we will review the delivery record with you.

Phone numbers

Numbers rent month to month. The first month is charged when you buy the number and each renewal on the monthly anniversary. You can release a number at any time from the Numbers page; billing stops immediately and the current month is not prorated. A released number cannot be recovered.

Registration fees

10DLC brand and campaign fees are pass-through charges from the carrier ecosystem and are non-refundable once filed, whether the registration is approved or rejected. If a registration is rejected you may correct and resubmit; a resubmission of the same brand or campaign is not charged again. Toll-free verification is free.

Cancelling

There is no contract or cancellation fee. To stop using Texttive, release your numbers and, if you wish, request a refund of eligible funds as above. You may ask us to close the account entirely; we retain records required for billing and legal compliance, including opt-out records, which protect recipients.

Suspension for policy violations

If we suspend or terminate an account for a breach of the Acceptable Use Policy, remaining wallet funds are refundable under the 30-day rule above, but registration fees and any carrier penalties attributable to the account are not.

Disputes and contact

Please contact us before opening a card dispute; most questions are resolved within one business day. Email support@texttive.com (Monday to Friday, 9am to 5pm Central) or write to Social Points Media LLC, 2524 N. Broadway, Edmond, OK 73034, United States.